Warranty Information

We understand that purchasing baby furniture is an investment in your child’s safety and comfort. That’s why they offers an Extended Warranty that provides 5 years of coverage against manufacturing defects , giving you peace of mind with every purchase.  

To activate the Extended Warranty, you must register your product on Milk Street Baby’s website. The warranty applies only when the product has been used as intended and maintained following the instructions outlined in our manual.  

What’s Covered?  

Their Extended Warranty covers manufacturing defects under the following conditions:  

  • The product has been used only for its intended purpose.  
  • Regular maintenance has been performed as outlined in the instruction manual.  
  • Proof of purchase(original, dated receipt) must be provided. This applies to the original buyer and any subsequent owners.  
  • The product remains in its original state, with only parts supplied by Milk Street Baby Products LLC.  
  • The manufacturer date code on the product is legible and has not been removed or altered.  
  • Any exceptions must have prior written consent from Milk Street Baby Products LLC.  

Replacement Policy: If a defective part is identified under warranty, Milk Street Baby may:  

- Replace the defective part with a similar design.  

- Provide a replacement product if the original is no longer manufactured, ensuring equal quality and value.  

Timely Warranty Claims: To ensure prompt assistance, any warranty request must be submitted as soon as the defect is discovered and must include the original proof of purchase.  

What’s Not Covered? 

The Extended Warranty does not cover damages or issues caused by:  

  • Normal wear and tear, including slight color variations over time.  
  • Minor material variations, such as color differences between parts.  
  • Exposure to environmental factors like direct sunlight, extreme temperatures, humidity, or pollution.  
  • Accidental damage (e.g., collisions, falling objects, improper handling).  
  • Overloading (exceeding the weight capacity or improper use).  
  • Damage during shipping (if transported as luggage or handled improperly).  
  • Use of non-Milk Street accessories, which automatically voids the Extended Warranty.  
  • Consequential damages to persons or surrounding objects.  
  • Theft, loss, or mishandling by third parties.  
  • Accessories purchased separately or provided with the product.  

If your product falls under any of the above exclusions, it will not be eligible for warranty coverage.  

How to Make a Warranty Claim 

If you encounter an issue covered under the warranty, follow these steps:  

Contact Milk Street Baby Customer Service at 1-844-876-5455.  

Have the following details ready:  

- Product description  

- Model and color 

- Manufacturer date code (found on the crib’s lower side rail)  

- Proof of purchase (original receipt)  

⚠ Important: Distributors and retailers are not authorized to handle warranty claims. Always contact Milk Street Baby directly for assistance.  

 Milk Street Baby Products LLC:  

- Makes no additional express or implied warranties, including implied warranties of fitness for a specific purpose.  

- Shall not be liable for indirect, incidental, or consequential damages related to product defects.  

- Excludes liability for special circumstances, unless prohibited by state law.  

Some states do not allow the exclusion of incidental or consequential damages, so certain limitations may not apply to you.