Frequently Asked Questions
General Information
Q: How can I contact NovaCrib?
A.Contact us via Live chat or by phone at 917-283-2304 during normal business hours or drop us an email at sales@novacrib.com.
Products
Q: What types of products does Novacrib.com offer?
A: We offer a variety of baby products, predominantly Baby furniture including cribs, Changing Dressers, Ottomons, Chifferobes, etc. Our goal is to provide everything you need to create a safe and comfortable environment for your baby.
Q: Are your products safe for babies?
A: Yes, all our products meet or exceed safety standards. We carefully select and test items to ensure they are safe for your little ones.
Q: Do you offer organic or eco-friendly products?
A: Yes, we have a selection of organic and eco-friendly products. You can find these items here
Ordering and Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods. You can view all available payment options at checkout.
Q: Can I modify or cancel my order after it has been placed?
A: If you need to modify or cancel your order, please contact us at sales@novacrib.com or call us at 917-283-2304. We will do our best to accommodate your request, but please note that orders may be processed quickly and modifications may not always be possible.
Shipping and Delivery
Q: What are your shipping options?
A: We offer several shipping options, including standard and expedited shipping. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout.
Q: Do you offer international shipping?
A: No, we do not offer International Shipping at this time.
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website here
Returns and Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy on most items. To be eligible for a return, items must be unused and in their original packaging. Please visit our returns page for more details and to initiate a return.
Q: How do I return an item?
A: To return an item, please contact our customer service team to obtain a return authorization. Follow the instructions provided to send the item back to us. Once we receive and inspect the return, we will process your refund.
Q: Can I exchange an item?
A: Yes, exchanges are possible if the item is in stock. Please contact our customer service team to arrange an exchange.
Customer Support
Q: How can I contact customer service?
A: You can reach our customer service team via email at sales@novacrib.com or by phone at 917-283-2304. Our team is available during business hours to assist you.
Q: Do you offer live chat support?
A: Yes, we offer live chat support on our website during business hours. Look for the chat icon at the bottom of the page to start a conversation with one of our representatives.
Promotions and Discounts
Q: Do you offer any discounts or promotions?
A: Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals and exclusive offers.
Q: Can I use multiple discount codes on a single order?
A: Only one discount code can be applied per order. Please review the terms and conditions of each promotion for more details.
Q: Do you have a loyalty program?
A: We are working on launching a loyalty program to reward our valued customers. Stay tuned for more information!
If you have any other questions, feel free to contact our customer service team. We are here to help!
