Frequently Asked Questions
General Information
Q: How can I contact NovaCrib?
You can contact us via Live chat or by phone at 917-283-2304 during normal business hours. You can also drop us an email at sales@novacrib.com.
Products
What type of products does Novacrib offer?
We offer a wide range of premium baby products, with a primary focus on baby furniture and gear. Our collection includes cribs, changing dressers, wagons, ottomans, chifferobes and more. Our goal is to help you create a safe, stylish, and comfortable space for your little one.
Are your products safe for babies?
Yes, all our products meet or exceed safety standards. We carefully curate items to ensure they are safe for your little ones.
Do you offer organic or eco-friendly products?
Yes, we have a selection of organic and eco-friendly products. You can find these items here.
Ordering and Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. You can view all available payment options at checkout.
How can I track my order?
Once your order has shipped, you will receive a confirmation email sharing the order shipment details and a shipping number. You can click on the shipping number & get an estimate of when your order will be arriving. If you do not receive your shipping number within 3 to 5 business days of order confirmation email, please reach out to us at sales@novacrib.com.
Shipping and Delivery
What are your shipping options?
We offer various shipping options and our orders are shipped through FedEx, UPS, USPS or a trusted LTL Carrier.
Do you offer international shipping?
No, we do not offer International Shipping at this time and only ship in the USA mainland.
Returns and Exchanges
What is your return policy?
We offer a 14 Days return policy on eligible products. The items must be unused and in their original packaging. Please note that certain items are non returnable or refundable. Please visit our Returns page for more details and the fee involved to initiate a return.
Can I exchange an item?
No, we do not offer exchanges for any purchase. Please visit our Returns Page for more details.
Customer Support
How can I contact your customer service team?
You can reach our customer service team via email at sales@novacrib.com or by phone at 917-283-2304. Our team is available during business hours to assist you.
Do you offer live chat support?
Yes, we offer live chat support on our website during business hours. Look for the chat icon at the bottom right of the page to start a conversation with one of our representatives.
Promotions and Discounts
Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals and exclusive offers.
Do you have a loyalty program?
We are working on launching a loyalty program to reward our valued customers. Stay tuned for more information.
If you have any other questions, feel free to contact our customer service team. We are here to help!
